I hope they can use my check to buy a credit card reader, because no one under 40 is going to be using these guys in a few years. Honestly, an oil company only has to do two things- deliver oil, and make it convenient for the customer. I give them 3 stars for an amazing delivery time, but none for ease of service. Other companies in the area still deliver oil just fine, but also can keep my credit card on file and make payment automatic. For this reason, we will be using one of them.
I have found that the owner is more than accommodating - especially when it comes to furnace cleaning. I have gotten a yearly cleaning from the different crews and it has always been good. The team does not handle checks and a bill arrives in the mail. Have concerns about pricing of oil and autodelivery though.
Best hvac service company in the area. Everyone who works there is genuinely honest and trustworthy. Wouldn't want anyone else servicing my equipment.
On Christmas I was driving home from my sisters house and one of there service vans flew past me. When they past me it was in a no passing zone and a corner. A rock flew up from his tires a put a big crack in my windshield. I finally caught up to him a few lights later getting the name of the company and license plate number. I called the and l/m with answering service. The owner called back and said that he talked to service tech and he denied it. The owner Ken was short and rude. He said lets cut to the chase what are you looking for. I can't believe this is the way a owner would talk to anyone. He did not show any empathy at all mind you this was Christmas. I have lived in the area for 34 years and will make sure I never use the company and never refer them to anyone. Supposedly he is a friendly local business I don't think so. Anyways happy holidays to all( even scrooges like him)
I have dealt with them since moving to the area 10 years ago and have had nothing but outstanding service. Their service personnel are great- knowledgeable and extremely polite. I highly recommend Heritage Oil to all of my family and friends and they have all thanked me multiple times for the recommendation. As for the other comments about the owner, Ken...you must have caught the guy on a bad day because he has been nothing but courteous in all my dealings with him.
Heritage Oil Heating Cooling is a US General Contractor based in Willington, Connecticut. Heritage Oil Heating Cooling is located at 17 River Rd, Willington, CT 06279, USA.
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